Shipping Policy

Shipping Policy

Effective Date: May 2, 2025
Last Updated: May 2, 2025

Order Processing

• All orders are processed within 1–2 business days (Monday–Friday), excluding U.S. holidays.
• Orders placed after 2:00 PM PST are processed the next business day.
• Additional time may be required during promotions or periods of high demand.

Shipping Methods & Delivery Estimates

• Standard Shipping: 3–7 business days
• Expedited Shipping: 1–3 business days
• International Shipping: Varies by destination
• Shipping fees are calculated at checkout based on weight, location, and selected service level.

Shipping Carriers

We ship via USPS, UPS, and DHL. The carrier used depends on order size, delivery address, and shipping method. For specific carrier requests, please contact us before checkout.

Tracking Information

You will receive tracking information via email once your order ships. You can track orders by logging into your account at kloud9premiumleafwraps.com.

Signature Confirmation

• High-value orders may require a signature upon delivery.
• If you waive signature, you accept full responsibility once the package is marked as delivered.

Shipping Restrictions

• We ship to select domestic and international locations.
• Orders from restricted areas or for prohibited items will be canceled and refunded in full.

Incorrect or Undeliverable Addresses

• Ensure your shipping address is accurate before checkout.
• We are not liable for delivery failures due to incorrect addresses.
• Returned packages may be subject to additional shipping charges.

Lost, Delayed, or Damaged Packages

• Once an order is shipped, the carrier assumes responsibility.
• Contact the carrier for delay or tracking issues.
• If your order is marked "Delivered" but not received, contact us within 48 hours.
• Report damaged items within 72 hours of delivery with photo evidence.

International Orders

• Buyers are responsible for customs duties, import taxes, and fees.
• We are not responsible for customs delays or confiscated goods.
• Ensure that your items comply with your country's import laws.

Order Modifications or Cancellations

• Orders cannot be changed or canceled once processed.
• Please review your order carefully before submitting.
• For urgent issues, contact us immediately after placing your order.

Weather or Force Majeure Delays

We are not responsible for shipping delays due to weather, natural disasters, customs, or any events beyond our control.

Backorders & Pre-Orders

• If an item is out of stock, you’ll be notified of the restock date and may choose to wait, substitute, or request a refund.
• Pre-order items ship when inventory is available. Estimated ship dates are listed on product pages and may change.
• Orders with pre-order and in-stock items may be held until all items are available. Additional shipping charges may apply for separate shipments.

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