Refund Policy

Refund Policy

Thank you for choosing Kloud9 Premium Leaf Wraps, operated by Kloud 9 Premium Leaf Wraps. We’re committed to your satisfaction. Please review our refund policy below.

1. Refund Eligibility

• Refunds are only available for purchases made directly through Kloud9 Premium Leaf Wraps.
• Items must be unused, in original condition, and in original packaging to be eligible for a refund.
• Some products or services may have specific refund terms outlined at checkout.

2. Refund Process

• To request a refund, contact our support team within 10 days of your purchase at refund@kloud9premiumleafwraps.com or call 937-345-3531.
• We may request additional information to process your refund.
• If approved, we’ll provide instructions for returning the item(s), if necessary.
• Refunds will be issued to the original payment method. Please allow up to 7 business days for the refund to post, depending on your bank.

3. Non-Refundable Items

• We do not refund the following unless defective or damaged upon delivery:
  • Digital products or downloadable items
  • Customized or personalized products
  • Services already rendered

4. Shipping Costs

• Shipping fees are non-refundable unless the return is due to our error or a defective item.

5. Late or Missing Refunds

• First, check with your bank or credit card provider, as posting times may vary.
• If you’ve confirmed and still haven’t received your refund, contact us at refund@kloud9premiumleafwraps.com or call 937-345-3531.

6. Policy Updates

We reserve the right to update this refund policy at any time without prior notice. Changes will take effect immediately upon posting.

By purchasing from Kloud9 Premium Leaf Wraps, you agree to the terms of this refund policy.

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